We inspect and note everything about your rug including: prior damages, staining, fading, any specific attention your rug may need such as pet urine accidents, dog chew on corner of rug, wine spill, pulls in the pile etc. Most importantly, to determine what is the correct cleaning technique for YOUR rug!

Every single rug is vacuumed multiple times to get all the dry soil out of your rug! Our Vacuum is one of the most advanced to get the deepest dust and dirt out of your rugs! During this process, we remove loose contaminants such as hair, dust, wax, dried pet accident, etc. that we do not want to spread during the wash.

There are many rug cleaning issues that cannot be addressed by a simple wet-wash. We pre-treat stains with our commercial grade stain removal products. The best products in the industry are used to break down food spills, wine and coffee spills, pet urine odour, urine stains, and much more! 

Your rug will then undergo deep cleaning using our hot water extraction method. Also known as steam cleaning, this process rinses all contaminants from the fiber and extracts them out using our powerful water extraction machines. All loose water is extracted and the rug is prepared for the next step. 

Just like grooming our hair, we groom every rug after the wash to restore the natural direction of the pile. Next, we naturally dry your rug on our rug drying racks with fresh air and dehumidifiers in order to remove the excess moisture out of your rug, with no harm from heat. In this step we also do a final round of deodorizing to leave your rug smelling pleasant.